Cal OES Engage Community Portal is a central platform connecting Californians to state and local municipalities to make grant funding more accessible by modernizing government legacy software with a SaaS CRM.
- Served as the Product Manager & UXR Designer
- 545.5% Increase in Subrecipient User base (recorded 4 months after Golive)
- 75% decrease in typical support tickets
- 203% increase in successful onboarding
Public Assistance (PA) is part of the Cal OES Engage Community Portal connecting Californian subrecipients to state government to make the reimbursement process quicker and more efficient by modernizing existing systems. This project won the California Government Technology Innovation Award for Public Service in 2023.
- Served as the Product Manager & UXR Designer
- $244 Million in Projects closed out in the first 4 months after GoLive
- 5,507 Registered Users in the first 4 months after Golive
The California Governor's Office of Emergency Services (Cal OES) Enterprise Architecture Group (EAG) manages overall Information Technology operations for Cal OES. Some of our projects included the Centers of Excellence (CoE), Office of Change Management (OCM), the Office of Project Management (OPM), Knowledge Management, the and the Governor's Disaster Data Team, including the recent Cal IMPACT project.
The California Governor's Office of Emergency Services (Cal OES) Office of Change Management (OCM) manages the organizational change and adoption of the modernized software and systems following the PROSCI tenants of the people side of change.
- Served as the Interim Lead
- 75% Decrease in typical number of support tickets (reported 18 months after GoLive)
!-Lave is a Canadian start-up central platform connecting customers to local laundromats by utilizing existing drivers. The goal was to give additional work to laundromats and drivers while developing a service for customers.
WeChore is task management app encouraging kids to complete household chores. By adopting a front-loaded research initiative it progressed the app toward a research-based solution, and concluded with a human-centered design solution to reduce risk and uncertainty.
The challenge was to design a mobile friendly app from an existing desktop website helping consumers manage their subscriptions eventually moving into the German market. The Product Manager had already conducted user research and provided the demographics.
